We are a marketing services and technology company. With our technology, our clients’ marketing materials are available on one platform for their sales and marketing teams to access. Users can order customizable print materials, ads, emails, promotional materials or even complete campaigns which we execute with our production team. We take great pride in making our clients’ jobs easier and their businesses more successful. Join us!
| CURRENT POSITIONS AVAILABLE: (Click position to jump to description) | |
| Don’t see a position that fits? Fill out this application and send us your resume! We’ll keep it on hand for new opportunities that become available. | |
We help out across departmental and organizational boundaries to make a difference for our co-workers, clients and partners.
We understand that everyone brings unique experiences and talents to a situation. We know that we can achieve more together when each person feels valued.
You can depend on us. We are easy to get along with and pleasant to be around.
We are dedicated to creating solutions that make a sustainable impact. We are self-motivated, resourceful, and readily adapt to ever-changing situations.
We consistently deliver our best and challenge ourselves to continuously improve and grow.
  |
|
CURRENT POSITIONS AVAILABLE:
|
JOB DESCRIPTION – Account Coordinator:
Vya integrates marketing technology, custom print, and fulfillment services building a full end-to-end marketing resource management platform.
If you’re interested in managing client projects and want the opportunity to grow within an organization, our Account Coordinator role may be a great fit for you! We will train you on both the systems and print side of our business, providing you the opportunity to build on your current skills and develop new ones that will advance your career.
This Account Coordinator role will be dedicated to specific client accounts and is responsible for managing their needs, ensuring projects are on time, within budget, and exceed client expectations.
How You’ll Make an Impact:
- Build, develop and manage account relationships on a day-to-day basis to build trust and loyalty with clients that will increase customer retention, growth and spend.
- Manage project timelines to ensure product quality& on-time delivery to meet goals and objectives.
- Monitor site support for clients to facilitate the use of systems and service offerings that will result in increased usage and revenue.
- Manage and provide strategic account management that drives client growth and achieve the organization’s sales goals and objectives.
- Create and facilitate training to all levels within a client to increase understanding of system functionality and product availability.
- Provide demonstrations for existing clients to educate them on systems and service offerings which will increase opportunities for additional revenue.
What We’re Looking For:
- Experience in a customer or client support role required
- Excellent attention to detail required
- Intermediate-advanced knowledge of Microsoft Excel required
- Experience with coordinating projects and/or account management a plus
- Associates or Bachelor’s degree in Business or Liberal Arts preferred
Why Vya?
At Vya, we believe the best solutions are always the simplest. Our sole focus — of our systems, solutions and people — is to help simplify and streamline marketing operations. We continue to make innovative and transformative solutions for our customer base, the most recent being the acquisition of Direct Options, a leading customer data and analytics firm. It’s an exciting time to be a part of Vya’s team and we look forward to having you join us!
What you can expect from us is “The Vya Way” . . .
- We support each other. We help out across departmental and organizational boundaries to make a difference for our co-workers, clients, and partners.
- We inspire confidence in each other. We understand that everyone brings unique experiences and talents to the situation. We know that we can achieve more together when each person feels valued.
- We are genuine and caring. You can depend on us. We are easy to get along with and pleasant to be around.
- We figure it out. We are dedicated to creating solutions that make a sustainable impact. We are self-motivated, resourceful, and readily adapt to ever-changing situations.
- We work to achieve our highest potential. We consistently deliver our best and challenge ourselves to continuously improve and grow.
Job Type: Full-time
JOB DESCRIPTION – Bindery Operator:
Do you like a fast-paced environment that requires organization and attention to detail? Do you have mechanical experience operating machines? Come put your skills to work preparing a variety of marketing products! Vya has an immediate opening for a Bindery Operator.
As the Bindery Operator, you will be responsible for running different bindery equipment in our digital print production environment. You will have knowledge of continuous folders with fugitive gluing, inserters, drill presses, shrink wrappers, inkjet, and mail tabbing equipment.
Onsite
Full-time
1st shift w/ possible overtime
Responsibilities of the position include:
- Ability to deliver document assembly and finishing
- Operate finishing equipment
- Clean and maintain equipment as necessary
- Review the daily schedule for jobs
- Reviews the job ticket and understands the entire scope of the job, quantities, and finishing operations
- Performs in-process QC checks in accordance with company policies and procedures
- Set up, operate, and adjust finishing equipment to meet production standards
Other requirements of this position include:
- High School Diploma or equivalent
- 2-3 years’ experience preferred
- Ability to stand/walk, stoop, push and pull for extended periods of time
- Ability to lift up to 40lbs, pull 50lbs of force
- Computer literate and knowledge of computerized cutting and scoring equipment
- Must exhibit close attention to detail and strong level of accountability
- Ability to adapt to a constantly changing and fast paced environment
This is an exciting opportunity to join a growing team. Join us by applying online today!
Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.
JOB DESCRIPTION – Client Support Specialist:
Do you have a passion for problem-solving? Do you excel at driving high quality of products and processes? Do you enjoy investigating and resolving quality issues? Are you skilled in building lasting B2B relationships? If so, we want to speak with you about our position.
The Client Support Specialist will provide support and training to facilitate system usage and user adoption, manage on-line project timelines ensuring quality and on-time delivery. Additional responsibilities include:
- Provide support for clients to facilitate use of systems, product availability & service offerings, resulting in increased usage & revenue
- Manage online and print projects, ensuring quality & on-time deliveries meet sales goals
- Creates & facilitates training to all clients on the systems functionality
- Collaborate with cross-functional internal teams to ensure client site support needs are being met
- Monitor and review all customer quality and delivery metrics
- Assist with Quality Assurance with testing as needed
- Reviewing, sending, and checking of proofs of client advertisements
- Work with vendors to obtain pricing and lead times for online project requirements
To be successful in this role, you should have:
- Associates or bachelor’s degree in Business or Liberal Arts; preferred
- Prior experience in customer service or client support
- Experience with print and fulfillment; preferred
- Software service supporting clients with marketing initiatives is a plus
- Advanced knowledge of Microsoft Excel required
VYA Systems is an organization that believes the best solutions are always the simplest. Our sole focus — of our systems, solutions, and people — is to help simplify and streamline marketing operations. We continue to make innovative and transformative solutions for our customer base, the most recent being the acquisition of Direct Options, a leading customer data and analytics firm. It’s an exciting time to be a part of VYA’s team and we look forward to having you join us!
If you are ready for a new challenge and want to work for a leader in their industry, apply by applying below or send your salary requirements and a current resume to job@strategichrinc.com.
Employer is EOE/AA/M/F/D/V.
Print Project Coordinator (Estimating & Pricing)
JOB DESCRIPTION – Print Project Coordinator (Estimating & Pricing):
Vya, Inc. is looking for a Print Project Coordinator with responsibilities for estimating/pricing digital print and large format, proofing, and coordinating print jobs at our digital print and large format facility in Woodlawn, OH.
Vya provides businesses with web-based marketing resources and creative production management services, email and social media marketing tools, and digital print and fulfillment services.
We are looking to add great talent to our dynamic team and culture!
Job Summary:
The Print Project Coordinator is responsible for quoting and overseeing print jobs. Duties include creating estimates, reviewing proofs, serving as a resource for customers and building and maintaining client relationships.
Job Type: Full-time
Essential Functions and Responsibilities:
- Work with client, sales, and production teams to review program specs and gather the required information to provide quotes to customers and sales by utilizing the estimating system.
- Create accurate and profitable estimates for print jobs that result in winning print work from clients.
- Effectively manage print jobs while following established processes, maintaining quality and on-time delivery that leads to client satisfaction and retention.
- Use internal or external sources to help establish best materials and pricing for RFP/RFQs.
- Maintain regular communication with internal teams and clients.
- Act as the internal print subject matter expert to support Vya’s ability to successfully fulfill customers’ print-related needs.
- Suggest alternate production methods to offer clients the most cost-effective options.
- Build and maintain client relationships that result in being viewed as a strategic partner and support the achievement of the organization’s objectives.
- Perform product & supplier research according to project requirements and client requests.
- Manage numerous projects at a time and meet all deadlines.
- Entry and follow-up on purchase orders as well as expedite past due purchase orders, tracking purchase orders and respond to questions relating to purchasing orders.
- Manage order logistics including job tracking, order follow-up, details of inquiries, complaints, and/or comments, as well as actions taken.
- Create solutions to vendor issues including quality, timing, pricing discrepancies, etc.
- Proactively communicates status of print projects to corresponding Account Coordinators.
- Troubleshoots and escalates client issues to appropriate Account Coordinators, Account Management Manager, Director of Operations, and Director of Client Engagement as required.
- Writes up orders, sends to pre-press for creation of proofs and places in appropriate location. Follows up on orders as necessary.
- Checks proof PDF’s accuracy; grammar, dates, codes, against customer specifications. Reviews printed proofs for; correct folds, holes punched, color, backing up correctly, correct finishing, scuffmarks from press, etc. Informs Production Manager or department leads of any issues to adjust and resolve. Requests corrected proof and obtains required approvals from customers prior to sending it to production.
- Solicits and reviews quotes and proofs from vendors. Writes POs for vendors as required and checks in on status of orders.
- Participates in production meetings to review schedules, project due dates; communicate updates, schedule changes, and issues.
- Cross-trains other assigned team members and serves as a backup for other Print Project Coordinators as required.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
- Performs other duties as assigned.
Position Qualifications:
- Minimum 2-4 years digital, large format, and/or similar print project coordination experience REQUIRED.
- Experience creating estimates for print and fulfillment jobs.
- Adept with numbers and possesses strong negotiation skills REQUIRED.
- Advanced knowledge of Microsoft Excel.
- Strong software skills (tech-savvy) REQUIRED.
- Experience working directly with customers (i.e., customer service or client support roles) is highly preferred.
- Ability to multitask and work independently in a fast-paced, dynamic environment.
- Experience coordinating print projects with quick turnaround times.
- Bachelor’s degree in Business, Liberal Arts, or equivalent education; degree PREFERRED.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location: Cincinnati, OH 45215: Reliably commute or plan to relocate before starting work (Required).
JOB DESCRIPTION – Project Coordinator:
Do you enjoy working in a fast-paced environment? Are you detail-focused AND adaptable? Do you enjoy frequently interacting with people? Then the Project Coordinator role is a fit for you. The Project Coordinator is responsible for providing support and training to facilitate systems usage and user adoption, as well as managing on-line project timelines to ensure quality and on-time delivery.
How You’ll Make an Impact:
- Oversees campaign management to maintain quality and on-time delivery to ensure client satisfaction and retention.
- Manage milestone timelines for each campaign to ensure product quality & on-time delivery to meet sales goals and objectives.
- Assist with site support for clients to facilitate use of systems, product availability & service offerings that will result in increased usage & revenue.
- Assist team members with various tasks due to team capacity and upcoming deadlines
- Provides support for clients, as necessary. Receives requests via email, chat, and phone. Responds to requests, answers questions, resolve complaints, provides status of web jobs and estimated completion times. Escalates issues to sales executive and/or director of client engagement, as necessary, to ensure timely resolution and send customer functionality requests to project manager.
- Collaborates with internal teams to ensure client project needs are met; proactively updates internal teams on customer updates, satisfaction, and user adoption
What We’re Looking For:
- MUST be adaptable and flexible to the fast-paced nature of the role
- MUST have great interpersonal skills and be a team player
- MUST have a high sense of urgency and excellent planning and organizing abilities
- Experience working directly with customers (i.e. customer service or client support roles) preferred
- Experience coordinating multiple projects with quick turnaround times highly preferred
- Intermediate-advanced knowledge of Microsoft Excel preferred
Why Vya?
At Vya, we believe the best solutions are always the simplest. Our sole focus — of our systems, solutions and people — is to help simplify and streamline marketing operations. We continue to make innovative and transformative solutions for our customer base, the most recent being the acquisition of Direct Options, a leading customer data and analytics firm. It’s an exciting time to be apart of Vya’s team and we look forward to having you join us! What you can expect from us is “The Vya Way”…
- We support each other. We help out across departmental and organizational boundaries to make a difference for our co-workers, clients, and partners.
- We inspire confidence in each other. We understand that everyone brings unique experiences and talents to the situation. We know that we can achieve more together when each person feels valued.
- We are genuine and caring. You can depend on us. We are easy to get along with and pleasant to be around.
- We figure it out. We are dedicated to creating solutions that make a sustainable impact. We are self-motivated, resourceful, and readily adapt to ever-changing situations.
- We work to achieve our highest potential. We consistently deliver our best and challenge ourselves to continuously improve and grow.
