We are a marketing services and technology company. With our technology, our clients’ marketing materials are available on one platform for their sales and marketing teams to access. Users can order customizable print materials, ads, emails, promotional materials or even complete campaigns which we execute with our production team. We take great pride in making our clients’ jobs easier and their businesses more successful. Join us!
We support each other
We help out across departmental and organizational boundaries to make a difference for our co-workers, clients and partners.
We inspire confidence in each other
We understand that everyone brings unique experiences and talents to a situation. We know that we can achieve more together when each person feels valued.
We are genuine and caring
You can depend on us. We are easy to get along with and pleasant to be around.
We figure it out
We are dedicated to creating solutions that make a sustainable impact. We are self-motivated, resourceful, and readily adapt to ever-changing situations.
We work to achieve our highest potential
We consistently deliver our best and challenge ourselves to continuously improve and grow.
Digital Print Customer Service Representative is responsible for coordinating print jobs.
Provides print job management to maintain quality and on-time delivery to ensure client satisfaction and retention.
Creates estimates for print jobs that are accurate and profitable in order to obtain print work from client.
Be the internal print subject matter expert to support efficiency, productivity and accuracy in order to fulfill customers’ needs
Builds and maintains client relationships to be viewed as a partner and support achievement of the organization’s objectives.
Performs purchasing activities to support completion of print jobs in a cost-effective manner.
Prior experience in customer service or client support. Prior experience with print and fulfillment required. Prior experience having worked with fortune 1000 or 100 customers in manufacturing, insurance or financial industries a plus. Advanced knowledge of Microsoft excel preferred.
The Billing Analyst/Specialist is responsible for driving the billing process and performing certain accounting support functions. Duties include issuing invoices to clients (B2B), ensuring customer and job information is up to date, and overseeing the accounts payable approval process. Extensive software skills and technical aptitude are required, as well as impeccable attention to detail and organization.
Accurately generating and distributing invoices to clients for orders generated through both our MRM portal as well as offline orders. Coordinating and recording billing data across multiple systems (MIS, MRM, Internal Billing System and Avalara).
Building and testing billing frameworks within Vya’s Internal Billing System
Excel data manipulation (functions, formatting, macros)
Reporting MRM bugs or customer setup errors affecting the Internal Billing System
Identifying and correcting discrepancies between job tickets and system information
Calculating proper sales allocations
Recording invoices into MIS (EFI Pace, soon to be Tharstern)
Ensuring proper product tax code mapping and importing invoices into Avalara
Documenting processes/procedures and identifying opportunities for improvement
Driving the billing process to meet tight deadlines
Training on billing within the new MIS, Tharstern
Leading the billing migration to the new MIS and assisting where needed
Experience with data analysis and editing in Excel
Intermediate to Advanced MS Office (Excel, Word, Outlook)
Detail oriented. Must exhibit close attention to detail
Accountability. Able to prioritize and take responsibility for accomplishing established goals in a proactive and efficient manner.
Clear communication. Able to actively listen to others and articulate your ideas in writing and verbally to any audience so as to achieve the goals intended. Awareness and understanding of how actions may be perceived by others.
Teamwork. Able to work effectively with anyone with different skill sets, personalities, work styles, or motivation level.
Persistence and perseverance. Able to maintain the same energy and dedication despite difficulties, opposition, failures, and mistakes. Committed to improvement.
Professionalism. Always treating others with courtesy, honesty, and a helpful attitude. Complete tasks in a timely manner with the highest quality possible.
Adaptability. Able to stay calm, effective, and organized when faced with an unexpected situation or changing environment.
Vya is excited to announce the acquisition of data management and analytics firm, Direct Options. “The acquisition of Direct Options allows us to participate in providing clients the data necessary to drive their marketing in an economy that has been redefined by the events of...
We're transforming our brand, and the way you do business.
Our industry is evolving, and we've evolved right along with it. Docustar is changing its name to Vya. We saw the need for simple solutions to help distributed marketing companies manage their workflow and overcome the complexity of localized campaigns. The name Vya represents this simplicity. And stands for our mission to use systems, solutions and print to help free your time and simplify your workflow.